Application
This unit describes the skills and knowledge required to manage the process of compiling client business specifications to produce business solutions.
It applies to those who manage complex technology projects within the Information and Communications Technology (ICT) industry.
No licensing, legislative or certification requirements apply to this unit at the time of publication.
Elements and Performance Criteria
1. Determine business requirements | 1.1 Determine and document technical and organisational requirements 1.2 Identify, summarise and document organisational business model 1.3 Determine, manage and document key stakeholder requirements |
2. Evaluate impact of technical requirements | 2.1 Review and document business problems, opportunities and objectives 2.2 Review hardware, software and network requirements 2.3 Determine and document processes requiring changed by the business solution 2.4 Determine and document expected impact of technical requirements on organisational business activities |
3. Produce technical business solutions | 3.1 Determine and document solution implementation costs 3.2 Determine and document recommendations for supplier products 3.3 Finalise and document technical solutions and align to organisational requirements |
Evidence of Performance
The candidate must demonstrate the ability to complete the tasks outlined in the elements, performance criteria and foundation skills of this unit, including evidence of the ability to:
evaluate organisational requirements to produce technical solutions and apply design concepts on at least one occasion.
In the course of the above, a candidate must:
document outcomes and processes against accepted industry practices.
Evidence of Knowledge
The candidate must be able to demonstrate knowledge to complete the tasks outlined in the elements, performance criteria and foundation skills of this unit, including knowledge of:
business processes applicable to managing development of technical solutions
compatibility issues and resolution procedures relating to managing development of technical solutions
configuration of internet protocol (IP) networks and desktop applications and the operating system (OS) applicable to managing development of technical solutions
linking processes and procedures
industry standard technologies, such as:
access and core networks
information and communications technology (ICT) network topologies
mobile cellular networks
network protocols and OS
optical networks and principles
radio frequency (RF) networks and principles
radio frequency identification (RFID) hardware and software
security protocols, standards and data encryption
development platform that provides the tools to build, and deploy, applications into target platform environments.
Assessment Conditions
Skills in this unit must be demonstrated in a workplace or simulated environment where the conditions are typical of those in a working environment in this industry.
This includes access to:
organisation’s functional requirements and technical specifications
database and simulation software
organisational guidelines
network or computer layout
site-design software and hardware
information on applicable ICT business solutions.
Assessors of this unit must satisfy the requirements for assessors in applicable vocational education and training legislation, frameworks and/or standards.
Foundation Skills
Numeracy | Uses mathematical formulas and calculations to estimate and plan project costs |
Oral communication | Uses listening and questioning techniques to convey client requirements, and articulate complex information using specific language required for audience |
Reading | Demonstrates knowledge of and interpretation of complex technical and operational documentation, to determine and confirm job requirements |
Writing | Prepares reports, required documentation expressing ideas and solutions and correspondence for specific audiences according to organisational procedures |
Teamwork | Actively identifies the requirements of important communication exchanges, selecting required channels, format, tone and content to suit the purpose and audience Fosters a collaborative culture within own sphere of influence, facilitating a sense of commitment and cohesion, and highlighting, and using the strengths of those involved |
Planning and organising | Operates from a broad conceptual plan, developing the operational detail in stages, regularly reviewing priorities and performance during implementation, and identifying and addressing issues |
Problem solving | Uses a range of strategies to store, access and organise virtual information, recognising that design choices will influence what information is retrieved, and how it may be interpreted, and used Is aware of the importance of knowledge, monitoring and controlling access to digitally stored and transmitted information Uses a mix of intuitive and formal processes to identify key information and issues, evaluate alternative strategies, anticipate consequences, implementation issues and contingencies Uses a nuanced knowledge of context to adapt varied business procedures to requirements, depending on operational contingencies, risk situations and environments |
Self-management | Uses systematic processes, setting goals, gathering required information and identifying and evaluating options against agreed criteria |
Technology | Demonstrates sophisticated knowledge of principles, concepts, language and practices associated with the digital world and uses these to troubleshoot, and understand, the uses and potential of new technology |
Sectors
Programming and software development